Help Center

Leave your question about orders, delivery or settlement and a manager will reply in turn.

Ask us

How can we help?

Contact

Reach us directly

Phone

1600-0000

Weekdays 09:00-18:00 (lunch 12:00-13:00)

help@focus.market

Open 24h · reply within 1 business day

KakaoTalk channel

@focus

Live chat on weekdays

Address

경기도 과천시 과천대로2길

Visits on weekdays 09:00-18:00

Business information

Trade name포커스 (FOCUS)
CEO장옥희
Business number501-28-16858
Opened2025.08.18
Business type / item도매 및 소매업 / 전자상거래 소매 중개업
Tax status일반과세자

FAQ

Frequently asked questions

QWhat is the minimum order quantity (MOQ)?

It is the minimum trading unit set for each product. Fabric starts at one roll (30 m), sawn timber at 50 pieces and steel plate at one tonne, and the quantity field on the product page adjusts to that unit automatically.

QCan you issue a tax invoice?

Yes. Business members can request a tax invoice after ordering. Tick "request tax invoice" at checkout and a manager will review and issue it.

QHow is freight shipping handled?

Bulky or heavy items ship as freight and a delivery fee may be added. If forklift unloading is not possible, note it in the delivery request when ordering.

QWhat is the exchange and return policy?

You may request within 7 days of receipt. Cut fabric and made-to-order items are excluded. If the item is defective, return shipping is free.

QWhen are sellers paid?

Payment is made to the registered account on the Wednesday of the following week after delivery. Commission (3.5-6%) and payment fees are deducted, and per-order details are in the seller dashboard.

QDoes this site take real payments?

No. This site is a demonstration. The checkout only reproduces the flow and no money is charged.

Legal

Terms of Service · Privacy Policy

Terms of Service (summary)

These terms govern use of FOCUS Market, operated by FOCUS. Members must verify product information before ordering, and sellers must maintain the stated specifications, units and stock. The platform is an e-commerce intermediary rather than a party to the transaction, and assists with fact-finding and mediation if a dispute arises.

Privacy Policy (summary)

Collected: name, phone, email, delivery address, payment method. Purpose: order processing, delivery, customer support and statutory retention. Retention: five years from the order date under the Korean E-Commerce Act. You may request access, correction or deletion at any time and we will act without delay.

The Korean text is the authoritative version; translations are provided for reference only.